FAQ

🔹 1. What is Gold-Filled Jewellery?

Gold-filled jewellery contains a thick layer of real gold permanently bonded to a base metal.
It is 100x thicker than gold plating, making it more durable, long-lasting, and skin-friendly.

🔹 2. Will the colour fade?

Gold-filled jewellery lasts much longer than plated jewellery.
However, exposure to perfumes, water, sweat, chemicals, or humidity may affect shine over time.
Store it properly and avoid chemicals for best results.

🔹 3. Is Avirra jewellery safe for sensitive skin?

Yes. Our jewellery is hypoallergenic and nickel-free, suitable for most skin types.

🔹 4. Do you offer COD (Cash on Delivery)?

Yes, COD is available on select pin codes. Extra COD charges may apply.

🔹 5. What are your shipping charges?

  • Standard Shipping: ₹49–₹79

  • Free Shipping on orders above ₹999

🔹 6. How long will delivery take?

Delivery time depends on your location:

  • Metro Cities: 3–5 days

  • Other Cities: 4–7 days

  • Remote Areas: 5–10 days

🔹 7. What if I receive a damaged or wrong product?

In rare cases, if your product arrives damaged, broken, or incorrect, we offer an exchange or refund.
You must provide a complete unboxing video for verification.

🔹 8. What is your return/exchange policy?

Returns/exchanges are accepted only for:

  • Damaged items

  • Defective products

  • Wrong items sent

Requests must be made within 7 days of delivery.

🔹 9. Do you accept returns for “change of mind”?

No. We do not accept returns for:

  • Change of mind

  • Choosing the wrong size/design

  • Wear & tear or colour fading due to chemicals

🔹 10. How can I track my order?

Once your order is shipped, we send a tracking link to your email/WhatsApp.
You can check real-time status anytime.

🔹 11. How do I make a warranty claim?

Avirra Jewels offers a 30-day limited warranty on manufacturing defects.
Unboxing video is compulsory.
Read our Warranty Policy for full details.

🔹 12. How can I contact customer support?

You can reach us through: