Shipping Policy
🚚 Shipping Policy – Avirra Jewels
At Avirra Jewels, we aim to deliver your products safely, quickly, and with full transparency.
Please read our shipping guidelines below.
🔹 1. Order Processing Time
-
All orders are processed within 1–3 business days after confirmation.
-
Orders placed on Sundays or public holidays will be processed on the next working day.
-
You will receive a confirmation email/SMS once your order is shipped.
🔹 2. Delivery Time
Estimated delivery after dispatch:
-
Metro Cities: 3–5 business days
-
Other Cities: 4–7 business days
-
Remote / Village Areas: 5–10 business days
Please note that delays may occur due to festivals, strikes, weather conditions, or courier issues — these are beyond our control.
🔹 3. Shipping Charges
-
Standard Shipping: ₹49–₹79 (location-based)
-
Free Shipping on orders above ₹999
-
COD availability depends on your pin code and may include additional charges.
🔹 4. Tracking Information
Once your order is shipped, we provide:
-
Tracking number
-
Courier partner name
-
Tracking link
You can track your order anytime using the link sent to your email/WhatsApp.
🔹 5. Incorrect Address / Delivery Failure
Avirra Jewels is not responsible for delays or failure in delivery if:
-
You provide an incorrect or incomplete address
-
You are unavailable at the time of delivery
-
Courier company is unable to contact you
Re-delivery may incur additional charges.
🔹 6. Damaged or Missing Items
If your order arrives damaged, broken, or with missing items, you must provide:
-
Mandatory unboxing video
-
Clear photos of the product and packaging
-
Order ID and contact details
We will investigate and resolve the issue within 2–4 working days.
🔹 7. International Shipping
Currently, we do not ship internationally.
Domestic shipping within India only.
🔹 8. Contact Us for Shipping Queries
For any shipping or delivery concerns, contact us:
📩 Email: ornexalglobal@gmail.com
📞 Phone: 8005763203
📱 WhatsApp: 8005763203
Our team responds within 24–48 hours.