Terms & Conditions

Welcome to Avirra Jewels.
By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

🔹 1. General Information

  • This website is operated by Avirra Jewels.

  • By visiting our site or purchasing from us, you agree to be bound by these Terms & Conditions, Privacy Policy, Refund Policy, and all other policies displayed on our site.

  • We reserve the right to update, change or replace any part of these terms at any time.

🔹 2. Eligibility

To use this website or place an order, you must:

  • Be at least 18 years old, and

  • Provide accurate and complete information while placing an order.

🔹 3. Product Information

  • We try our best to display colours, designs, and product details as accurately as possible.

  • Slight variations in colour, shine or size may occur due to lighting, photography, and screen settings.

  • All gold-filled jewellery must be handled with care and may react to chemicals, perfumes, water or sweat.

🔹 4. Pricing & Payment

  • All prices on our website are listed in INR (₹).

  • We reserve the right to change product prices anytime without notice.

  • Payment must be made through secure payment gateways like Razorpay/UPI/Net Banking/Wallets.

  • We do not store or access your card/banking details.

🔹 5. Order Confirmation & Cancellation

  • Once an order is placed, you will receive a confirmation email/SMS.

  • Avirra Jewels reserves the right to cancel any order in case of:

    • Payment issues

    • Incorrect information

    • Product unavailability

    • Fraud detection

If your order is cancelled, the amount will be refunded to your original payment method.

🔹 6. Shipping & Delivery

  • Orders are processed within 1–3 business days.

  • Delivery time varies by location (generally 3–7 business days).

  • Delays caused by courier companies or external factors are not under our control.

For more details, refer to our Shipping Policy.

🔹 7. Returns, Refunds & Exchanges

  • Returns are accepted only in case of damaged, defective, or incorrect products.

  • An unboxing video is mandatory for return approval.

  • No return/refund will be provided for:

    • Wrong product choice

    • Normal wear/tear

    • Colour fade caused by chemicals, perfumes, water, sweat

    • Discounted/sale items

For full details, refer to our Refund Policy.

🔹 8. Intellectual Property

  • All content on this website—including logos, product images, descriptions, graphics, and designs—is the property of Avirra Jewels.

  • You may not copy, modify, distribute, or use any content without written permission.

🔹 9. Prohibited Uses

You must NOT use our site for:

  • Any illegal activity

  • Fraud or unauthorized transactions

  • Spreading viruses, harmful codes, or spam

  • Copying or reselling our products without permission

  • Misusing or manipulating our website or store system

🔹 10. Limitation of Liability

Avirra Jewels shall not be responsible for any:

  • Direct, indirect, or incidental damages

  • Loss due to courier delays

  • Misuse of products

  • Technical issues or service interruptions

Our total liability is limited to the amount paid for the product.

🔹 11. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes will be handled in the jurisdiction of [Your City/State] courts.

🔹 12. Contact Information

For any questions or concerns regarding these Terms:

📩 Email: ornexalglobal@gmail.com
📞 Phone: 8005763203
📱 WhatsApp: 8005763203